Some USB-C to HDMI and Thunderbolt to HDMI adapters are incompatible with some display monitors. If encountering difficulties when connected to Rally Table Hub via one of these adapter, please try the following steps.
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Bypass the Rally Table Hub and directly connect from the adapter to the HDMI of the display. If issue persists, then the adapter in incompatible with the display and a replacement should be tried.
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If the direct connection works properly but only fails when connected via Rally Table Hub, try the following steps.
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Make sure all cables are securely connected
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Check the resolution of the computer and verify that it is set to no higher than 4K at 30 frames per second or to be safe try setting it to 1080p60 or lower.
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Disconnect and reconnect power to both the Table Hub and the Display Hub, while the computer is connected to the HDMI via the adapter
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Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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