This article applies to the following products:
All WiLife camera kits
This article applies to the following platforms:
Windows Vista
Windows XP
Issue:
There are a number of reasons why you may receive an 'incorrect username/password' error while setting up email alerts. Most of these are either due to incorrect entry of username or incomplete entry of required information. Please see below for solutions
Solution:
To resolve the issues, please see the following suggestions:
- Check the name you entered in the Email Alert fields. The SMTP server sometimes requires you to enter your username and domain for your User Name. For example, yourname@hotmail.com. This is not uncommon for Windows networks that have different internal and external domains.
Also check the following:
- Typo incorrect username or password
- Capitalization error in username or password fields
- An account that is locked because of too many failed password attempts
Use these instructions as a guide to validating the setup information is correct in the fields:
- In the Email Address field, enter your full email address, for example yourname@yahoo.com.
- In the Username field, enter your account name. (Remember that this includes the username and the domain name, i.e. yourname@yahoo.com
- In the Password field, enter your account password.
- In the Outgoing Mail Server, enter the mail server domain name, for example: smtp.mail.yahoo.com.
- If you do not know your Outgoing Mail Server domain name, please refer to your service providers technical documents or contact their support site. ( Note: some "free" email sites to not provide a Outgoing Mail Server)
Frequently Asked Questions
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