If your computer or My Harmony won't recognize your remote, try the following steps. After each step, try to plug in your remote and click SYNC.

1. Ensure that the USB cable is plugged into your computer and into your remote.
2. Ensure that you are not connecting through a USB hub. If you are, connect the cable directly to a computer USB port.
3. Unplug the USB cable from your computer, and plug it in again. Unplug the USB cable from your remote, and plug it in again.
4. Close your browser, start your browser again, and return to My Harmony.
5. Plug the USB cable into a different USB port of your computer.
6. Disable any Anti-Virus, Firewall, or Pop-Up Blocker program.
7. Restart your computer.
8. Try using a different computer to connect the remote.
9. Confirm that your remote has fresh batteries.