If your Harmony remote freezes, you should reboot or reset it to resolve the issue.
To reboot your Harmony remote
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Press and hold the Off button until the LCD screen turns off and then back on.
To reset your Harmony remote
NOTE: Resetting your Harmony remote will erase all data, including device and activity information. You can restore the remote with information saved in your account on myharmony.com.
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Press and hold the Off and Menu buttons for 25 seconds.
NOTE: Don't release the buttons until you see the reboot arrow.
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Log in to your account on myharmony.com to restore the remote.
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