If your Harmony remote isn't detected when you connect it to a computer:

• Use the USB cable included with the Harmony remote.

  NOTE: If connected correctly, the remote displays an icon with myharmony.com on the LCD screen.

• Check that the USB cable is securely connected to both your computer and the remote.

  NOTE: The USB cable needs to be connected directly to the remote, not the charger. You can't connect your remote to your account while the remote is in the charger.

• Try a different USB port on the computer.

• Reboot your remote (press and hold Off button until the LCD screen turns off and then back on.

• Restart your computer.

• Try to connect with a different Micro USB cable.