If your iPad stops responding to the keyboard in apps such as Notes and Safari, use the steps below to try to resolve the issue. Test the keyboard between each step to see if it's working again.

NOTE: To conserve power, your keyboard folio enters sleep mode if there has been no activity. Before trying the following, press any key to make sure the keyboard isn't in sleep mode.

To pair your iPad with your keyboard folio:

1. Power your keyboard off, and then back on, using the power switch on the right side of the keyboard.

   

2. Charge your keyboard folio completely (see answer 360023415333 for instructions).

3. Restart your iPad by pressing and holding the Home and Sleep/Wake buttons together until the screen goes blank (wait for the iPad to reboot).

   

4. Make sure your keyboard folio is properly paired with your iPad. For reconnecting instructions, see answer 360023415333.