There are many reasons why video may not look the way you expect. Are the colors not right? Does the video break up? Is there noise? The most likely cause of poor video quality can be due to one or more of the following:

• Video calling application — refer to the help content for your video conferencing application or contact the video conferencing application’s support for advice on how to achieve HD quality.
• USB Bandwidth — too many active USB devices being used at the same time can affect the overall quality of your video stream. Disconnect or turn off any USB devices not in use.
• CPU utilization — too many processes running on your CPU can affect the overall quality of your video stream. Terminate any applications or processes you may not be using.
• Network bandwidth — not having enough network bandwidth can affect the overall quality of your stream. We recommend having 3MB free when attempting to stream in HD quality.

Try these tips to ensure the camera is working as it should:

• Verify that the network or video conferencing service is not the cause of the video quality issues. You can test by using a video application such as the Windows 10 Camera Application and check the video quality locally.
• Make sure that the video is streaming through your BRIO 4K Webcam camera and not another camera such as your laptop camera or another attached camera.
• Confirm that you’re using the latest firmware for BRIO 4K Webcam. If you’re not sure, you can check if your webcam is up-to-date from Logi Tune.