If you’re having a problem installing the driver, for example, the Next button is grayed-out or the package fails to extract to the C:\Windows\Temp folder while the device is plugged in, try the following:
Download and extract the driver files:
NOTE: If you already have archive software installed you can skip this step.
You will now have a folder that contains the files needed to install the drivers.
Locate and update the driver for your device’s HID:
Download and extract the driver files:
- You can download the latest installer packages for your device from http://www.saitek.com/uk/down/drivers.php
- Make sure you have file extraction software installed. Some examples of free extraction utilities are:
- WinRar: http://www.rarlab.com/
- 7-Zip: http://www.7-zip.org/
- WinZip: http://www.winzip.com/win/en/index.htm
NOTE: If you already have archive software installed you can skip this step.
- Right-click the driver file you downloaded from the Saitek download page and select either Extract to folder or select a program and extract to a folder of your choice and location. We recommend extracting to the desktop, as this makes the file easier to locate in the next steps.
You will now have a folder that contains the files needed to install the drivers.
Locate and update the driver for your device’s HID:
- Open Device Manager:
- Windows 7, 8, 8.1: Control Panel > System > Device Manager
- Windows 10: In the Task Bar, right-click the Windows flag and select Device Manager
- In Device Manager, search for your device. If it’s a mouse or keyboard, navigate to the Mice or Keyboard sections and expand. If it’s a joystick or any other device, expand the Human Interface Devices section.
For example, if you have an X52 Pro, this is a joystick and appears as an HID-Compliant game controller. (A mouse will be a HID-compliant mouse and a keyboard will appear as an HID Keyboard Device.) Starting from the bottom entry, right-click the HID part and then select Properties.
- In the Properties window, select the Details tab.
- In Property drop down menu, select Hardware Ids. Under Value, you will see a string of letters and numbers. Use this information to find the correct HID for your device. For example with the X52 Pro, you’ll see HID/VID_06A3&PID_0762&REV_0123:
- VID = Vendor ID. This is specific to each manufacturer. For Saitek products, this will always be 06A3.
- PID = Product ID. This value is specific for each product within the VID.
- REV = Firmware revision number. In this case, for the X52 Pro in this example, the revision number is v1.23.
- Once you’ve determined the right HID part of the device, click OK.
- In Device Manager, right-click the entry again, click Update Driver Software, and then select Browse my computer for driver software.
- In the Browse for driver software window, click Browse, and navigate to the desktop or the location where you extracted the package folder.
- In the extracted folder, select the folder with the same PID as the device you are updating, and click OK.
- In the Update driver Software window, click Next. The driver should start installing.
NOTE: If you get a Windows Security Window pop-up, click Install.
- If you look in Device Manager, you should see the device has drivers and is named correctly. In this example, the HID-compliant game controller now appears as Saitek X52 Pro Flight Controller (HID).
- Next, you’ll need to update the driver for the USB input device. The process is the same as for the HID. All mice/keyboards/joysticks will have their USB entry in the Human Interface Devices section.
- Right-click the entry and look for the correct VID (and PID if you know it). Update the driver by browsing in the same extracted folder.
- Verify that both parts of the device are working and that the drivers are listed in Device Manager.
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