Note: In Windows there are two locations where the display resolution needs to be checked or set. Please make sure the resolution is set to 1080p in both Display settings and Advanced Display Settings as follows:
-
Go to Settings and select System, then Display.
-
Make sure the resolution is set to 1920x1080
-
Click on Advanced Display Settings
-
Make sure the Active signal resolution is also set to 1920x1080.
-
If not, then click on Display adapter properties for Display
-
Click on List All Modes and select an appropriate 1920x1080 mode that has a refresh frequency which is supported by your display
-
The Active signal resolution should now show 1920x1080. If not try a different 1920x1080 mode under List All Modes.