If your earbuds are not working as expected, try the following:
- Make sure your Jaybird RUN earbuds and your Bluetooth device are fully charged. See Charge the Jaybird RUN earbuds and charging case.
- Turn your device’s Bluetooth off for at least 10 seconds and then back on. Please note, turning Bluetooth off and back on quickly will not reset the connection.
- If this doesn’t solve the problem, reset your earbuds. See Reset the Jaybird RUN earbuds.
- If your earbuds continue to not work as expected, please contact us:
- Contact Jaybird Support
- Call 1 800-025-544
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