This article applies to the following platforms:
Windows Vista
Windows XP Professional / Home / MCE

If you have lost video from a camera please check the following:
NOTE: In WiLife software version 1.5 and above first go to Set Up>Advanced> Find My Cameras and follow the steps in the camera discovery Wizard

1. Verify that WiLife software is running and that Cameras are switched on. The camera On/Off buttons are at lower left of main screen below camera numbers.
2. Reset the camera by unplugging the power supply or power cord and then re-plugging it in to the wall.
3. Verify that the Indoor camera power supply (CPS-110i) and the USB receiver (CRM-110) have power by checking if the status lights are illuminated.
4. Verify that the camera power supply or power cord and the USB receiver are not plugged into a filtered power strip (surge suppressor) or UPS.
5. Ensure the Ethernet cable CAT-5) connecting the camera with the power supply is secure.
6. Ensure the USB receiver is plugged securely into the PC.
7. Check the status of the LEDs. For Outdoor camera LED behavior please see Knowledge Base article 360023373473. For Indoor cameras verify the following

1. Temporarily disable all firewalls and virus scanners to allow the camera to acquire a DHCP address.
2. Unplug and re-attach all connections. Plug the camera power supply into the wall outlet as the final step.

If above steps are unsuccessful, close and restart WiLife software by opening WiLife Camera icon on bottom tray and selecting Exit. Then restart WiLife and Go to Setup and press the Diagnostics button at lower edge of screen. Select OK if you see a pop up and then review test results on connectivity. This test may take up to 2 minutes to complete, you can view progress as successive test steps complete.

Factory Reset of a Camera is sometimes necessary if Camera processor hangs. If this happens the camera LED's will not be flashing normally; for indoor cameras often they are either all three on continuously or all will be off. To reset Camera take the following steps:

1. With Camera plugged into power supply, press the reset button by inserting a paperclip into the small hole next to the USB connector on the bottom of the Indoor Camera;on bottom of Outdoor Camera or on back of Spy Camera.
2. Go into WiLife application Setup> Camera>Advanced and press Add New or Find My Camera. Wait for a minute to allow the camera to reset.

During the camera reset, video is not streamed to the WiLife software. The LEDs will behave as though the camera has just been powered-up. If you need further assistance please contact our Technical Support.