The LCD screen is blank

• Low battery
• The LCD is damaged or the remote is not powering on

Plug the USB cable into your remote and connect it to your computer. If the remote turns on, you should replace or charge your batteries (depending upon the model Harmony remote you own).

If the LCD does not turn on while connecting the remote to the computer (while the computer is powered on), contact customer service for assistance with this type of issue.

The status light at the top of the remote does not go on when I press buttons.

• Low battery
• No activity selected
• The status light is damaged

Ensure you have selected an activity, and the button you are pressing is used by the activity. Check your remote account and remember to update your remote for any changes to be transferred to your remote.

If you devices respond to button presses but the status light does not turn on, then the status light is damaged.

The status light at the top of the remote turns on and off, but none of my devices are responding to any buttons I press.

• Low battery
• Remote updated from web site, but some devices or activities are not configured correctly.
• The Infrared LEDs are broken

Ensure any newly added devices and activities are configured correctly. Remember to update your remote for the changes to be transferred to your remote.

If this does not work, try pressing some buttons while standing only a few feet from the device. If this does not work, the Infrared LED's in your remote may be broken. You should contact customer service for assistance with this type of issue.