If you have to constantly reconnect your keyboard or your mouse, try the following:
- Keep other electrical devices at least 8 inches (20 cm) away from the USB Unifying receiver.
- Move the mouse or keyboard closer to the USB Unifying receiver.
- Move the USB Unifying receiver to different locations.
Additional Information
The connection between the MK710 mouse, keyboard and the USB Unifying receiver can be lost due to several reasons such as:
- Low batteries
- Moving the USB Unifying receiver from one USB port to another
- Moving the USB Unifying receiver to another computer
- Plugging the USB Unifying receiver into a USB hub or other unsupported device such as a KVM switch (your USB Unifying receiver must be plugged directly into your computer).
- Using your wireless mouse/keyboard on metal surfaces
- Radio frequency (RF) interference of more powerful wireless devices such as:
- Wireless speakers
- Computer power supplies
- Monitors
- Cellular telephones
- Garage door openers
If the above solutions do not resolve your problem, consult Knowledge Base article 16805 for instructions on contacting Logitech Technical Support.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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