• Mouse isn't working

• Keyboard isn't working

• Mouse or keyboard frequently stops working

Mouse isn't working

If your MK365 mouse isn't working, the problem is likely a lost connection. The connection between the mouse and the Unifying receiver can be lost for several reasons, such as:

• Low battery levels
• Moving the receiver from USB one port to another
• Moving the receiver to another computer
• Plugging the receiver into a USB hub or other unsupported device such as a KVM switch (NOTE: Your Unifying receiver must be plugged directly into your computer.)
• Using your wireless mouse on metal surfaces
• Radio frequency (RF) interference from more powerful devices such as:
  • Wireless speakers
  • Computer power supplies
  • Monitors
  • Cell phones
  • Garage door openers

Before reconnecting your mouse

1. Fix or rule out the potential problem sources listed above.

2. Make sure you have fresh batteries in your mouse (see answer 360023401593 for instructions).

3. Make sure the mouse is turned on (see answer 360023401593 for instructions).

4. Plug the receiver directly and securely into a working USB port on your computer.

5. Turn your computer on.

Reconnecting your mouse

1. Download and install the latest software from the the MK365 Downloads page.

2. Launch the Logitech Unifying Software:

   Windows: Start > Programs > Logitech > Unifying > Logitech Unifying Software

3. Click Next at the bottom of the Welcome screen.

4. Follow the on-screen instructions to turn your mouse off and then back on.

   

5. When your mouse is detected, you'll see the confirmation message below. Click Yes and then Next. Otherwise, repeat from step #4.

   

6. Click Finish to exit the Logitech Unifying Software. Your mouse should now be connected.

If this solution doesn't work after a couple of attempts, restart your computer and try the reconnection process again.

NOTE: The M325 mouse is included in the Wireless Combo MK365.

Keyboard isn't working

If your MK365 keyboard isn't working, the problem is likely a lost a connection. The connection between the keyboard and the Unifying receiver can be lost for several reasons, such as:

• Low battery levels
• Moving the receiver from one USB port to another
• Moving the receiver to another computer
• Plugging the receiver into a USB hub or other unsupported device such as a KVM switch (NOTE: Your receiver must be plugged directly into your computer.)
• Using your wireless keyboard on metal surfaces
• Radio frequency (RF) interference from other sources, such as:
  • Wireless speakers
  • Computer power supplies
  • Monitors
  • Cell phones
  • Garage door openers

Before connecting your keyboard:

1. Fix or rule out the potential problems listed above.

2. Make sure you have fresh batteries in your keyboard (see answer 360023401593 for instructions).

3. Make sure the keyboard is turned on (see answer 360023401593 for instructions).

4. Plug the receiver directly and securely into a working USB port on your computer.

5. Turn your computer on.

Reconnecting your keyboard

1. Download and install the latest software from the the MK365 Downloads page.

2. Launch the Logitech Unifying Software:
   

   Windows: Start > Programs > Logitech > Unifying > Logitech Unifying Software

3. Click Next at the bottom of the Welcome screen.

4. Follow the on-screen instructions to turn your keyboard off and then back on.

   

5. When your keyboard is detected, you'll see a confirmation message. If you can type in the testing box, select Yes and then click Next. Otherwise, repeat from step #4.

   

6. Click Finish to exit the Logitech Unifying Software. Your keyboard should now be connected.

NOTE: The K360 keyboard is included in the Wireless Combo MK365.

Mouse or keyboard frequently stops working

• Keep other electrical devices at least 8 inches (20 cm) away from the Unifying receiver
• Move the mouse or keyboard closer to the Unifying receiver
• Move the receiver to a different USB port on your computer