This article applies to the following products:
CommandCenter
All WiLife camera kits
This article applies to the following platforms:
Windows Vista
Windows XP
The Diagnostics tool may be utilized to test many functions of your WiLife system. The tool provides information in a timely and organized fashion to assist in isolating potential issues, whether they originate from the WiLife product or other sources. The tool comes with a reporting feature to easily transmit the results to a WiLife support technician. The tests are also readily identified as either successful or problematic with the help of red or green checkmarks to the left of each description.
I) Using Diagnostics:
To access the tool, please do the following:
- Open WiLife Application
- Select “Setup
- Select the “Advanced” tab
- Select the Diagnostics button under About. By proceeding with the diagnostic testing cameras will temporarily be disabled while the information is collected. Select "Send full diagnostics".
NOTE: You will see a status bar at the bottom showing the information-gathering process. Please wait until you see the "Bandwidth Tests Complete" message, which indicated the information is complete and ready to send to support.
II) Overview of Diagnostics Summary List
The diagnostics tool is separated by bold type into the following 11 categories:
- WiLife Application
- Software version.
- Where installed.
- Current mode (live mode or number of images in view).
- Time Server information. Used for remote viewing and offset in recordings (new for 2.0 software).
- Error List
- Several background error checks that occur to see if things are set up correctly.
- USB Adapter connection shows the connection status of the USB cable.
- Password checking to ensure USB receiver password matches the software.
- Internal firewall checks.
- Local IP conflict checks.
- WiLife Online
- Server connection mode (direct or relay mode).
- Includes username (password is not shown).
- Server connection status
- Platinum Status. ( In 2.0 and above)
- Disk Usage
- Where recorded video is stored.
- Disc space used.
- Disc space used per camera.
- Powerline USB Adapter
- MAC address.
- IP information.
- Powerline Performance
- Snap shot of each camera’s signal strength, 14 being best.
- Bandwidth Test
- Each camera will send as much data as possible within 5 seconds and the results are recorded here.
- Cameras
- Name of each camera.
- Camera enabled?
- Camera and powerline MAC addresses.
- Camera IP address
- Other settings such as motion detection (status and sensitivity), auto brightness, and image orientation.
- Motion Detection
- Number of detection zones.
- Email Notification
- Outgoing mail settings.
- UPnP enabled Router
- Indicates whether a UPnP enabled router is detected on the local network which allows Direct mode connection.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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