If your device is not responding correctly to commands from your Harmony remote, you may have chosen a different device manufacturer or model number than the device you wanted to add. Confirm that the manufacturer and model number for your device is correct. From My Harmony, click the Devices page, click the related device, and confirm that the manufacturer and model number listed is correct.

Ensure that your Harmony remote has all of the latest settings from your Harmony account. To do this, from your Device page, click SYNC to update your remote.