There are several reasons why Squeezebox Touch may not connect to your computer. The most common are listed as follows:

• Squeezebox Server not running
• Computer or third-party firewall interference
• Multiple routers on network

Squeezebox Server not running:

Please see Knowledge Base article 16654 for instructions on ensuring that the Squeezebox Server software is running.

Computer or third-party firewall interference:

Please see Knowledge Base article 360023229134 for instructions on configuring your computer or third-party firewall to work with Squeezebox Touch.

Multiple routers on network:

If you have a large network, of if you are running both a wired and wireless router, you may have interference between your routers. Both Squeezebox Touch and your music library must be on the same network in order to communicate.

Your Squeezebox Touch and your computer has a unique IP address. IP addresses on the same network will share the same first three sets of numbers. For example: 192.168.0.xxx

NOTE: Only the first three sets should be identical - the last three numbers can and should be different for each IP address.

To check your IP addresses, do the following:

• Squeezebox Touch
• Windows 7 / XP / Vista
• Windows Home Server
• Macintosh

Squeezebox Touch:

1. Go to Settings:

   

2. Go to Advanced:

   

3. Go to Diagnostics:

   

4. From here you can get the Squeezebox Touch’s IP Address:

   

Windows 7 / XP / Vista:

NOTE: Although the screenshots below are XP screenshots, the text is identical.

1. Open Squeezebox Server Control Panel:

   Windows XP / Vista	Windows 7

2. Go to the information Tab. From here you can get the Squeezebox Server IP address:

   

3. Compare the Squeezebox Server’s IP address to Squeezebox Touch’s IP address. The first three sets of numbers must match.

Windows Home Server:

1. Open the Windows Home Server Console and log into Windows Home Server:

   

2. Click Settings in the top right corner:

   

3. Click on Squeezebox Server. You will see the following screen:

   

4. Click on the Information Tab:

   

5. Compare the Squeezebox Server’s IP address to Squeezebox Touch’s IP address. The first three sets of numbers must match.

Macintosh:

1. Go to System Preferences:

   

2. Open Squeezebox Server Control Panel and go to the Information Tab. From here you can get the Squeezebox Server IP Address:

   

3. Compare the Squeezebox Server’s IP address to Squeezebox Touch’s IP address. The first three sets of numbers must match.

Additional Information:

If the above solutions do not resolve your problem, consult Knowledge Base article 16310 for instructions on contacting Logitech Technical Support.