Although the Harmony database supports most brands and devices, we can't guarantee all devices will be included. Before troubleshooting, always verify that you've entered the correct model number for your device.

• If you have the original remote, you can use it to confirm commands or to find a similar match in our database (see answer 360023249914).

  NOTE: A similar match won't necessarily provide the best results. We recommend you use your original remote to teach commands to your Harmony remote.

• If you don't have the original remote, our database will look for a similar match, though it might not include all of your original remote's commands (see answer 360023249914).

• After using your original remote (or similar match) to configure your Harmony remote, you can teach your remote the missing commands (see answer 360023249914).

• After you've added the missing commands, you'll need to map to the activities that you want to use the command for (see answers 360023249914 and 360023249914).