If you’re experiencing issues with your Jaybird RUN earbuds such as connectivity, audio, and distortion, or connecting to the Jaybird app, you may want to try resetting your earbuds. Your right earbud is the master earbud and is the one to reset.

To soft reset your right earbud:

1. Place your right earbud into the charge case and close the lid.
2. Open the charge case and remove your earbud.

To hard reset your right earbud:

1. Turn off your right earbud by pressing the right multifunction button for three seconds.
2. With your right earbud off, press and hold the right multifunction button for six seconds until the LED flashes green. 
3. Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset. 

When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, re-pair your earbuds to your Bluetooth device, (see Pair Jaybird RUN earbuds for help), and reselect your favorite preset from the Jaybird app.