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If your Illuminated Keyboard isn't working, it may be defective. Before you contact Logitech Technical Support:
Make sure your Illuminated Keyboard is securely plugged directly into a USB port on your computer.
NOTE: Hubs and KVM switches are not supported.
Try plugging your Illuminated Keyboard into a different USB port on your computer.
Contact information
If you're still having the same issue, see Knowledge Base article 20839 for how to contact Logitech Technical Support about this product.
Important Notice: The Presentation software is no longer supported or maintained by Logitech. Logitech Presentation devices are now supported by Logi Options+ for a better experience. We highly recommend using Logi Options+ with your presentation remotes. We are here to assist you during this transition.
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