If your Harmony activity doesn't work correctly but the Help feature fixes the issue, see below for possible solutions.

NOTE: For more information on Harmony Ultimate Hub Help features, please see answer 360023416753.

• Activity never works correctly when first powering on my devices, but the Help feature fixes the issue.

  Solution: Your Harmony Ultimate Hub sends multiple commands when starting an activity. You should:

  • Remove all objects that interfere with the Infrared (IR) signal path between your hub or IR mini blaster and home entertainment devices.

  • Make sure the hub and IR mini blaster are placed where they can send signals to the devices.

  • Adjust the Power-on-delay — some devices need a warm-up time before a signal can be accepted (see answer 360023416753). For example, to allow for a change to the input for a device when starting from an off state.

  NOTE: If the Help feature doesn't fix the issue, you should review your activity settings and verify that the correct inputs and devices are selected for the activity.

• My Harmony app doesn't switch between activities correctly, but the Help feature fixes the issue.

  Solution: The Harmony remote sends out multiple commands with delays between them. Without those delays, some commands may lock up or not work properly. If the delays aren't working correctly, you can adjust the inter-device delay (see answer 360023416753).

  NOTE: If the Help feature doesn't fix the issue, you should review your activity settings and verify that the correct inputs and devices are selected in the activity.

• My TV/AVR isn't set to the correct input when switching activities, but the Help feature fixes the issue.

  Solution: This can be fixed by adjusting the input delay (see answer 360023416753).

  NOTE: If the Help feature doesn't fix the issue, verify that your inputs on the devices match what is shown in the Harmony software (click Devices, select your TV or AVR, and then click Change Device Settings). Also, check that the input commands are correct by reviewing the input settings (click Activities, select an activity to review, and then click View your settings).

• My Harmony app sends commands too slowly when I press a button while in an activity.

  Solution: Having some delay when you press buttons (ex. channels, volume, numbers) is necessary so your devices will respond correctly. To adjust the Inter-key Delay, see answer 360023416753).

• My activity is missing commands.

  Solution: When a command is missing from an activity:

  • It might be named differently from what's on your original remote.

  • The command might not have been added to the device. To add it, see answer 360023416753.