Symptom(s):
- Intermittent Power
- No Power
- Device is laggy
- Delay when using the device
- Device connection drops
- Device cannot be connected at all
Possible solutions:
- Check the battery level and charge if required.
- Confirm the battery is sufficiently charged. (Try with a different USB charging cable or cradle and connect to a different power source.)
- Check if your headset is properly setup or if it can be improved here.
- Check the Connectivity Mode.
- Look for pending firmware updates on G HUB.
- If G HUB was already installed, uninstall it and check if symptoms improve.
- Try testing the headset on a different computer or audio source.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Frequently Asked Questions
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