- Place your speaker closer to the router — it could be out of your WiFi network’s range
- Move your router and speaker away from other wireless signals (ex. microwaves, cordless phones) — you could be experiencing interference.
- Make sure your router and speaker aren’t in an enclosed area, such as a cabinet — this may weaken wireless signal strength.
- Turn both your speaker and wireless router Off, then back on again.
NOTE: For the following, you may need to access your router or network device’s setup pages. See your router’s documentation if you need help.
- Make sure you’re entering the correct network information (ex. SSID (wireless network name and encryption password) during setup.
TIP: Some of these parameters may be long. For example, WEP128 has 26 characters. Enter this password carefully, or opt for a security type with a shorter password (ex. WPA has only an 8-character minimum). - If your SSID (wireless network name) is hidden, take care when entering this during setup. SSIDs are generally case sensitive and they recognize spaces in the text string.
- Make sure your router and other network appliances have the latest firmware updates.
- Try changing wireless channels. An area with heavy network saturation can cause problems with networks on the same channel.
- If your network includes repeaters, range extenders, and access points, try disabling these temporarily to ensure that your speaker is connecting properly to your main router.
- If you have a dual-band router, make sure your 2.4ghz SSID and 5ghz SSID are different to prevent confusion between the devices while connecting.
- If you have additional security settings on your router, try temporarily disabling them or configuring them accordingly.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Frequently Asked Questions
There are no products available for this section
There are no Downloads for this Product
There are no Downloads for this Version
Compatible Product
