When your camera is offline, you'll see the following displayed on the Circle app:
- Make sure your internet connection is online. Your ISP (Internet Service Provider) service might be down or experiencing issues. If it’s not online, contact your service provider.
TIP: If your device has cellular data capabilities, turn on Airplane mode and then turn on Wi-Fi to see if it works. - If 2.4 GHz is not working, and you have a dual-band frequency router, try switching to 5 GHz.
- If you are using a Battery Mount, make sure that the battery is charged.
- Detach your mount, reattach it to the camera, and then securely connect it to an outlet closer to your router or wireless access point.
NOTE: Connecting the Battery Mount to an outlet using the supplied USB cable and power adapter is not necessary unless the battery is depleted.- The ideal distance between your camera and router is 5 - 10 ft. Once you set up your camera, you can gradually move it away from router or wireless access point.
- Reduce the number of obstructions between your router and camera (ex. make sure there are no brick walls between the camera and your router).
TIP: If you use a range extender or repeater, move it closer to your router.
- Temporarily reduce the number of devices using the same wireless network. Turn off your wireless devices and disconnect any ethernet cables.
- Your wireless network settings may have changed — if you recently changed your wireless settings or replaced your router, you may need to reconfigure your camera. Try resetting your Circle 2. Once reset, you can re-configure your camera to your new (or updated) wireless network.
- Decrease the video resolution from the 720p default to 360p.
- In the Settings menu, tap More Settings to edit your Resolution.
- Make sure you have the latest version of the Circle mobile app.
- Make sure you have the latest version of the Firmware.
- In the Settings menu, tap More Settings, and then tap Update Firmware.
- Reset your Circle 2 while it is 5 - 10 ft away from your router.
- Open the Settings menu, tap Help, and then tap Contact Us. Please include the following information:
- Explanation of when you started experiencing the problem (ex. during initial setup, after a firmware update, after an app update, after an OS update, after changing ISPs or internet package).
- Submit your diagnostics. Open the Settings menu on the top left of the screen, tap Help, and then tap Submit Diagnostics.
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