- Locating the camera's part number (P/N), model number (M/N) and product name
- Utilizing the camera's P/N, M/N and product name
Current Logitech cameras have a tag located at the end of the USB cable. This tag holds information that is specific to your camera. To find product information for your camera, follow these steps:
Locate the tag on the camera's USB cable.
Turn the tag to the side that shows the Logitech logo.
You will see three sets of characters.
Your camera's part number will be listed to the right of P/N.
Your camera's model number will be listed to the right of M/N.
Your camera's product name will be listed in Knowledge Base article 360023207134. Find your camera by matching the M/N and/or P/N.
For future reference, Logitech suggests taking note of the following:
- Camera Product Name
- M/N = Model Number
- P/N = Part Number
- PID = Product ID
There are two ways to utilize this information:
The camera's M/N and product name can be used to help find specific knowledge base articles or FAQs for your camera.
The camera's P/N is necessary when you submit a support request via e-mail.
M/N and product name:
When looking for knowlege base articles or FAQs for your camera, go to the camera Product Support Page. Locate the picture of your camera and verify by comparing the M/N and product name shown with the information obtained from the previous section. Clicking your camera's picture will return results which apply to your camera.
NOTE: If you cannot locate your camera on this web page, scroll down to the bottom of the page. On the right side, click on "Still can't find your product?" for more camera selections.
When submitting support requests via e-mail, it is necessary to enter a part number in the P/N field. This will allow Logitech customer care representatives to have a complete understanding of the camera you own and how to efficiently assist you with your request.