If your mouse or keyboard is not responding to the connect button, the problem is likely a lost connection. The connection between the mouse or keyboard and the receiver can be lost for several reasons, such as:
- Low battery levels
- Moving the receiver from one USB port to another
- Moving the receiver to another computer
- Plugging the receiver into a USB hub or other unsupported device such as a KVM switch (NOTE: Your receiver must be plugged directly into your computer.)
- Using your cordless mouse on metal surfaces
- Radio frequency (RF) interference from more powerful devices such as:
- Wireless speakers
- Computer power supplies
- Monitors
- Cell phones
- Garage door openers
Before connecting your mouse or keyboard:
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Fix or rule out the potential problem sources listed above.
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Turn your computer off.
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Insert fresh batteries in your mouse or keyboard.
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Plug your receiver directly and securely into a working port (USB or PS/2) on your computer.
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Power on the mouse or keyboard.
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Turn your computer on.
To connect your mouse or keyboard:
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Press and release the Connect or Reset button on the top of the receiver.
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Press the Connect or Reset button on the bottom of the mouse.
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Make sure the mouse is working. If not, repeat the instructions above.
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Press and release the Connect or Reset button on the top of the receiver.
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Press the Connect or Reset button on the bottom of the keyboard.
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Make sure the keyboard is working. If not, repeat the instructions above.
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