• Mouse isn't working

• Keyboard isn't working

• Mouse or keyboard frequently stops working

Mouse isn't working

NOTE: The M212 mouse in included in the Wireless Combo MK240.

If your MK240 mouse isn't working, the problem is likely a lost connection. The connection between the mouse and the USB receiver can be lost for several reasons, such as:

• Low battery levels
• Moving the receiver from one USB port to another
• Moving the receiver to another computer
• Plugging the receiver into a USB hub or other unsupported device such as a KVM switch (NOTE: Your Unifying receiver must be plugged directly into your computer.)
• Using your wireless mouse on metal surfaces
• Radio frequency (RF) interference from more powerful devices such as:
  • Wireless speakers
  • Computer power supplies
  • Monitors
  • Cell phones
  • Garage door openers

Before reconnecting your mouse

1. Fix or rule out the potential problem sources listed above.

2. Turn your computer on.

3. Make sure you have fresh batteries in your mouse (see answer 360023247874 for instructions).

4. Plug the receiver directly and securely into a working USB port on your computer.

5. Turn your mouse on.

Reconnecting your mouse

NOTE: Connect only one device at a time.

1. Download and install the latest software from the MK240 Downloads page.

2. Launch the connection utility by double-clicking the "ConnectionUtility.exe" in the folder "C:\Program Files\Logitech\SetPointP"

   OR

   From the "Run" command, press the Windows key + R, type "C:\Program Files\Logitech\SetPointP\ConnectUtility.exe" and press Enter.

3. Click Next at the bottom of the Welcome screen.

4. Follow the on-screen instructions to turn your mouse off and then back on.

   NOTE: If your USB receiver is not plugged in, the software will prompt you to plug in your receiver now.

   

5. When your mouse is detected, you'll see a confirmation message. Click Yes and then Next. Otherwise, repeat from step #4.

   

6. Click Finish to exit the Logitech Re-Connect Software. Your mouse should now be connected.

   

If this solution doesn't work after a couple of attempts, restart your computer and try the reconnection process again.

Keyboard isn't working

If your MK240 keyboard isn't working, the problem is likely a lost a connection. The connection between the keyboard and the USB receiver can be lost for several reasons, such as:

• Low battery levels
• Moving the receiver from one USB port to another
• Moving the receiver to another computer
• Plugging the receiver into a USB hub or other unsupported device such as a KVM switch (NOTE: Your receiver must be plugged directly into your computer.)
• Using your wireless keyboard on metal surfaces
• Radio frequency (RF) interference from other sources, such as:
  • Wireless speakers
  • Computer power supplies
  • Monitors
  • Cell phones
  • Garage door openers

Before connecting your keyboard:

1. Fix or rule out the potential problems listed above.

2. Turn your computer on.

3. Make sure you have fresh batteries in your keyboard (see answer 360023247874 for instructions).

4. Plug the receiver directly and securely into a working USB port on your computer.

Reconnecting your keyboard

NOTE: Connect only one device at a time.

1. Download and install the latest software from the MK240 Downloads page.

2. Launch the connection utility by double-clicking the "ConnectionUtility.exe" in the folder "C:\Program Files\Logitech\SetPointP"

   OR

   From the "Run" command, press the Windows key + R, type "C:\Program Files\Logitech\SetPointP\ConnectUtility.exe" and press Enter.

3. Click Next at the bottom of the Welcome screen.

   NOTE: If your USB receiver is not plugged in, the software will prompt you to plug in your receiver now.

4. Follow the on-screen instructions to turn your keyboard off and then back on.

   

   NOTE: The MK240 keyboard has no ON/OFF switch. Instead, inserting the batteries will begin the connection process.

5. When your keyboard is detected, you'll see a confirmation message. Click Yes and then Next. Otherwise, repeat from step #4.

   

6. Click Finish to exit the Logitech Re-Connect Software. Your keyboard should now be connected.

   

If this solution doesn't work after a couple of attempts, restart your computer and try the reconnection process again.

Mouse or keyboard frequently stops working

• Keep other electrical devices at least 8 inches (20 cm) away from the Unifying receiver
• Move the mouse or keyboard closer to the Unifying receiver
• Move the receiver to a different USB port on your computer