You can purchase a Circle Safe™ subscription within the Circle app on Android or from the web app. Circle Safe™ cannot be purchased from the Logitech website or from the iOS app at this time. Read What is Circle Safe™ for more information about our different plans and their respective features. 

• Getting started with your purchase
• Purchasing a Circle Safe Single subscription
• Purchasing a Circle Safe Home subscription
• When do my subscriptions activate?
• Managing subscriptions
• What happens at the end of the Circle Safe Premium trial

Getting started with your purchase

1. Open the Settings menu in the Logi Circle app on Android or the Circle web app.
2. Scroll down and tap Circle Safe.
   • If you are new to Circle Safe, the page explains key features of the various plans. To view your existing cameras on a free plan or on a Circle Safe Premium Trial, tap View Details.

     

   • If you are already subscribed to Circle Safe on one or more cameras, the page displays the list of cameras on paid plans. To view your existing cameras on a free plan or on a Circle Safe Premium Trial, tap View Details in the block that lists the number of cameras on the free plan or the trial.

     

Purchasing a single-camera subscription

1. Open the Settings menu in the Logi Circle app on Android or the Circle web app.
2. Scroll down and tap Circle Safe.
3. Tap Add Subscription to get started with your purchase.
4. Tap your desired plan on the Add a Subscription page.

   

   NOTE: If you are interested in purchasing a Yearly plan, tap the Yearly toggle.
5. Choose the camera you want to attach to the selected plan. Tap Next to continue.

   

6. Tap Add Another Subscription if you’d like to purchase additional subscriptions for any of your other Circle cameras at the same time. Repeat steps 4-5 of this section or the Purchasing a Circle Safe Home subscription section for each camera or set of cameras.
7. Tap Next once you’re ready and follow the payment flow to complete the purchase. Read When do my subscriptions activate? to get an understanding of the estimated processing time.

   

Purchasing a Circle Safe Home subscription

1. Open the Settings menu in the Logi Circle app on Android or the Circle web app.
2. Scroll down and tap Circle Safe.
3. Tap Add Subscription to get started with your purchase.
4. Tap your desired plan in the Add a Subscription menu. 

   

   NOTE: If you are interested in purchasing a Home Yearly plan, tap the Yearly toggle.
5. Select up to the total amount of cameras included in the Circle Safe Home plan. Tap Next to continue.

   

6. Tap Edit on the Home plan to choose a different set of cameras. Tap Add Another Subscription if you’d like to purchase more subscriptions for the cameras on your account. Repeat steps 4-5 of this section or the Purchasing a single-camera subscription section for each additional plan.
7. Tap Next once you’re ready and follow the payment flow to complete your purchase. Read When do my subscriptions activate? to get an understanding of the estimated processing time.

Moving from multiple single subscriptions to a Circle Safe Home plan

1. On the Circle Safe page, select Add Subscription.

   

2. Tap your desired Circle Safe Basic or Premium Home plan on the Add a Subscription page.
3. Select all the cameras on single camera subscriptions that you want to include in the Home plan. Tap Next to continue.

   

4. Tap Next to finalize your changes. We convert the remaining number of days on the old subscription to an equivalent value on the new plan, and adjust the first renewal date of the new plan accordingly. For example, you have one camera on a Circle Safe monthly plan with 10 days remaining, upon creating a new Circle Safe Home plan with this camera, you would get one third (⅓) of the value of the single monthly plan applied to the new Home plan in the form of additional days before the first renewal.

   

5. Tap Next once you’re ready and follow the payment flow to complete your purchase. Your Home subscription activates immediately after our payments processing partner provides confirmation of your purchase.

When do my subscriptions activate?
The subscription activation depends on the plans you have on your camera(s) while purchasing or changing your subscription:

• Cameras on Circle Safe Premium trials: your new subscription activates immediately after our payments processing partner provides confirmation of your payment, which can take up to 48 hours (due to payment processor verifications). In this scenario, you lose the remainder of your Circle Safe Premium trial days.
• Cameras on Free plans: your new subscription activates immediately after our payments processing partner provides confirmation of your payment, which can take up to 48 hours (due to payment processor verifications). 
• Upgrading paid plans: applies when changing subscriptions from: 
  • Circle Safe Basic to Circle Safe Home Basic
  • Circle Safe Premium to Circle Safe Home Premium
  • Circle Safe Basic to Circle Safe Premium or Circle Safe Home Premium
    Your new subscription activates immediately after our payments processing partner provides confirmation of your purchase, which can take up to 48 hours (due to payment processor verifications). We convert the remaining number of days on the old subscription to an equivalent value on the new plan, and adjust the first renewal date of the new plan accordingly. For example, you have one camera on a Circle Safe monthly plan with 10 days remaining, upon creating a new Circle Safe Home plan with this camera, you would get one third (⅓) of the value of the single monthly plan applied to the new Home plan in the form of additional days before the first renewal.
• Downgrading paid plans: applies when changing from:
  • Circle Safe Home Premium to Circle Safe Home Basic
  • Circle Safe Home Premium to Circle Safe Basic
  • Circle Safe Premium to Circle Safe Home Basic
  • Circle Safe Premium to Circle Safe Basic
    Your new subscription activates immediately after our payments processing partner provides confirmation of your purchase, which can take up to 48 hours (due to payment processor verifications). We convert the remaining number of days on the old subscription to an equivalent value on the new plan and adjust the first renewal date of the new plan accordingly.  
    You lose all additional footage (the difference between 31 and 14 days) and all features associated with Circle Safe Premium including Person Detection, Motion Zones, and the Custom Day Brief. Additionally, if the old subscription is emptied, the auto-renewal for the plan is canceled and the plan is expired. 

Managing subscriptions
Using the Circle Safe page in the web app or Logi Circle app for Android, you can:

• Remove cameras from a Home subscription
• Add cameras to a Home subscription
• Downgrade from Circle Safe Premium or Circle Safe Home Premium to Circle Safe Basic or Circle Safe Home Basic

To get started, carry out the following steps:

1. Open the Settings menu in the Logi Circle app on Android or the Circle web app.
2. Scroll down and tap Circle Safe.

Remove cameras from a Home subscription

NOTE: If you would like to move this camera to a different Circle Safe Home plan, follow the steps listed in Add cameras to a Home subscription.

1. On the Circle Safe page, tap Manage on the Circle Safe Home plan you want to modify.

   

2. Tap the recycle bin icon to the right of camera you want to remove from the Home plan. 
3. Tap REMOVE when the prompt appears to confirm removing the selected camera from the subscription.

   

4. Tap Save to finalize your changes. After confirming the change, you immediately lose access to any footage recorded beyond 24 hours and all features that are part of your previous plan.

Add cameras to a Home subscription

1. On the Circle Safe page, tap Manage Subscription on the Circle Safe Home plan you want to add more cameras to.
   NOTE: These steps also apply to cameras that are already on a different Circle Safe Home subscription.
2. Tap the + icon to start selecting cameras.

   

3. On the Select Cameras screen, all cameras on the account are listed alongside their current subscriptions. Cameras that are already on the Home plan you are modifying are greyed out. Select the additional camera(s) you want to include in the subscription. Tap Next to continue.

   

4. Review your changes and once satisfied, tap Save to confirm.

   

Downgrade from Circle Safe Premium or Circle Safe Home Premium to Circle Safe Basic or Circle Safe Home Basic

Follow the Purchasing a single-camera subscription or Purchasing a Home subscription instructions.
You lose all additional footage (the difference between 31 and 14 days) and all features associated with Circle Safe Premium including Person Detection, Motion Zones, and the Custom Day Brief. 

What happens at the end of the Circle Safe Premium trial?

If there are plans on your account with empty slots, your Circle camera automatically moves into one of the empty slots.