General Connection Information
Your Labtec mouse should function by simply connecting it to the computer's USB or PS/2 mouse port. If your Labtec mouse is a USB/PS2 mouse, we recommend connecting it to the USB port if possible. If you have a 3 button Labtec Mouse (M/N: M-CAC64), your mouse will work in the PS/2 and serial port with the supplied adaptor, but we recommend that you connect it to the PS/2 mouse port if possible. To determine the model number of your device, turn it upside down and look at the label. Model numbers are indicated by "M/N:". The table below will help you determine what system ports your Labtec mouse can be connected to.
Please review the chart below:
Optical Mouse for NoteBooks
Wireless Optical Mouse Pro
NoteBook Optical Mouse
NoteBook Optical Mouse Pro
Optical Mouse Pro
Labtec Standard Mouse
Labtec Wheel Mouse
Labtec Optical Mouse
USB - PS/2
Labtec Wireless Mouse
Labtec Wireless Receiver
Wheel Mouse W/Light
Labtec Optical Mouse
3 Button Mouse
PS/2 - Serial
NOTE: You should always safely shut down and turn off your computer before plugging or unplugging the mouse from the PS/2 mouse port. If you do not safely turn off your computer, you may damage the mouse port, the mouse, or both. If you are connecting to the systems USB port, then connecting the mouse while the system is powered on, (hot plugging) is OK.
Hardware Detection Defined
A hardware detection issue is a general term we use to describe situations when Windows or the computer do not detect a pointing device or doesn’t detect it correctly. With a hardware detection issue, you might see the following symptoms:
- Windows displays a "Mouse Not Detected" error message
- The pointer does not move
- The pointer behaves erratically
- There is no pointer/cursor on the screen
Continue with the suggestions in the rest of this document to resolve a hardware problem.
Resolving Hardware Detection Issues
A Labtec pointing device should work once you connect it to the port; it does not need special drivers for basic functionality. If you are using the Windows native drivers and Windows does not detect a mouse on the system, the cursor does not appear, or the cursor behaves erratically, verify you are not experiencing one of the following hardware issues.
- A port specific pointing device connected to the wrong port. For example, a PS/2 only mouse connected to a USB port.
- Using a non-Labtec adaptor. (Be sure to remove any previous adapters.)
- A hardware conflict with another device in the system, such as an IRQ or address conflict (most common with serial port connections).
- A disabled, defective, or incorrectly configured port.
- A defective pointing device. You can verify this by trying the pointing device on a second system. If the device fails on another system, please return your product to your point of purchase for an exchange.
- A basic compatibility issue with Labtec hardware and the system port. You can identify this by trying another mouse connected to the same system and port the Labtec mouse was connected to. If a second mouse fails on the same port, the problem may be with that system or port. Please contact the system manufacturer for troubleshooting system port problems.
- Use of an extension cable, switch box, or a port replicator. Labtec does not support the use of these devices with our pointing devices. If you are using a hub, switch box, extension cable, or port replicator, please remove it and try connecting the pointing device directly to the system´s port.
Pointer Does Not Move
If there is a mouse pointer on the screen, but it does not move and you have verified the mouse and port are functional, then it may be a configuration issue.
(Note: If you are using a Wireless Labtec mouse and the pointer does not move, verify you have tried to synchronize the mouse and receiver by pressing the connect button on the receiver and the connect button on the mouse). If this fails, use the following instructions to open the Device Manager and verify there are no detection errors under the Mouse Icon.
- Press Control-Esc or press the Windows key on your keyboard to bring up the Start menu.
- Use the up arrow key to highlight "Settings."
- Right arrow key to "Control Panel" and press the enter key.
- Using the arrow keys, highlight the System icon and press the enter key.
- Use the right arrow key to select the Device Manager tab. (Windows XP/2000 users, use the right arrow key to select the "Hardware" tab. Now using the tab key, select the "Device Manager" button and press the Enter key.)
- Use the Tab key to select the Computer icon at the top of the list of device icons.
- Use the down arrow key to highlight the Mouse icon.
- Use the right arrow key to highlight the first pointing device icon.
- Use the Tab key to highlight the Remove button and press the Enter key. (Windows XP/2000 users, highlight these icons using the arrow keys and then press Alt-A keys. From the Action menu, highlight Uninstall and press the Enter key.) When the Confirm Device Removal box appears, press the Enter key.
- Repeat step 8-9 for each pointing device listed.
Once you are done, press the Tab key until the "OK" button is highlighted, then press the Enter key. Windows may ask to restart; click Yes. If Windows does not ask you to restart, do a safe shutdown and power the system completely down. Restart the system to see if the mouse is re-detected and functional.
Removing Other Mouse Software
The presence of other mouse software may cause issues with the pointing device. Use the "Add/Remove Programs" icon in the Windows control panel to remove any other mouse software on the system. If the software for your previous mouse is not listed, contact the software manufacturer for more information on removing their software.