Many factors can cause a camera not to work, from the type of USB port you have to software file problems. The type of USB port you have determines, to a large degree, how the camera will work. There are some USB chipsets that our cameras have known issues with. To determine if the issue you are experiencing is due to the type of USB chipset you have, click here.
If you have gone through USB troubleshooting and still experience problems with you camera, use the Technical Support Tools to troubleshoot a software issue. Click here to download information on using the Technical Support Tools.
If neither of the above two solutions resolve your issue, click here to download Standard Diagnostics. These are the same steps our technicians would use to isolate the problem.
NOTE: You must have Adobe Acrobat Reader to read these files.
Frequently Asked Questions
There are no products available for this section
There are no Downloads for this Product
There are no Downloads for this Version
Compatible Product
