Many factors can cause a camera not to work, from the type of USB port you have to software file problems. The type of USB port you have determines, to a large degree, how the camera will work. There are some USB chipsets that our cameras have known issues with. To determine if the issue you are experiencing is due to the type of USB chipset you have, click here.
If you have gone through USB troubleshooting and still experience problems with you camera, use the Technical Support Tools to troubleshoot a software issue. Click here to download information on using the Technical Support Tools.
If neither of the above two solutions resolve your issue, click here to download Standard Diagnostics. These are the same steps our technicians would use to isolate the problem.
NOTE: You must have Adobe Acrobat Reader to read these files.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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