This article applies to the following products:
All Harmony remotes
If your Harmony remote is having problems learning IR commands from your original remote, try the following:
- Verify you are pointing the original remote at bottom end of your Harmony remote, and are holding the remotes 2-4 inches apart.
- Minimize the amount of light that could interfere with the learning process by covering the distance between the remotes. Block out sunlight, or turn off the lights.
- Check that you have installed new batteries in the original remote you are trying to use to learn commands. If the batteries are low, the signal coming from your original remote may be too weak for the remote to detect.
- Be sure to hold down the button on the original remote for at least 1-2 seconds, otherwise the signal may be too short to process.
- If you still have trouble teaching the commands, start with the remotes 2 inches apart. Then try again with, slightly increasing the distance each time (2.5 inches, 3 inches, etc).
- Try varying the angle at which the commands are sent to the bottom of the remote.
- Ensure the device's original remote is sending infrared (IR) commands.
NOTE: The original remote is sending RF or UHF commands if it will control the device from another room, through a wall.