Verify the QuickCam Communicate STX is functional:

1. Launch QuickCam software (Start > Programs > Logitech > Logitech QuickCam)

2. Verify that you can see yourself in the QuickCam window as shown below:

   

3. Close the QuickCam window.

Verify that the QuickCam Communicate STX is selected in the Skype Settings:

1. Launch Skype (Start > Programs > Skype > Skype)

2. Click Options from the Tools menu as shown below:

   

3. Select the Video Settings option from the Skype sidebar as shown below:

   

4. Check the Enable Skype Video checkbox as shown below:

   

5. Check the "Start my video automatically when I am in a call" checkbox as shown below:

   

6. Verify that your QuickCam Communicate STX is selected from the Camera drop-down menu as shown below:

   

7. Verify that your QuickCam Communicate STX is selected from the Microphone drop-down menu as shown below:

   

8. Verify that the "Let Skype adjust my audio settings" option is checked in Audio Settings as shown below:

   

If you still cannot see or hear the other person, it can be due to a variety of possible issues, including:

• Windows or third-party firewalls
• Your internet service provider (AT&T, Comcast, etc) could be blocking certain services.
• Missing Windows system components.

For assistance with these problems, visit the Logitech Video Software and Services page. You can also visit the Help Page for Skype.