If your device won’t recognize the commands you have taught to the remote, try the following steps:

1. Verify you are pointing the original remote to the bottom of the other remote and are holding the remotes 2-4 inches apart.
2. Minimize the amount of light that could interfere with the learning process by covering the distance between the remotes. Block our sunlight, or turn off the lights.
3. Check that the original remote has working batteries. If the batteries are low, the signal coming from your original remote may be too weak for the remote to detect.
4. Be sure to hold down the button on the original remote for at lease 1-2 seconds, otherwise the signal may be too short for the remote to detect.
5. If you continue to experience problems, try positioning the remotes 2 inches apart and then try again, slightly increasing the distance each time (2.5 inches, 3 inches, etc.).
6. Vary the angle at which the original remote is pointing at the bottom of the remote.
7. Ensure the device’s original remote is sending infrared (IR) commands. Note: The original remote is sending RF or UHF commands if it controls the device from another room or through a wall.