To resolve this, please try the following:
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Plug your earphones into a different device (computer, music player, etc).
NOTE: Make sure your earphones is completely plugged into the jack.
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If the audio from the new device is fine, move the cable gently near the jack and also near the earphones to see if the problem is no longer present.
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If the audio is fine, then the original device may be causing the problem.
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If the sound still cuts out or you hear audio interference, please see Knowledge Base article 20862 for instructions on contacting Logitech Customer Care.
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Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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