If your Harmony remote fails to sync, try the following:
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Log out and back in to your account on myharmony.com, and try to sync again.
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Reboot your remote (press and hold the Off button until the LCD screen turns off and then back on), and then try to sync.
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Log in to your account with a different browser (ex. IE, Chrome or Firefox on Windows, and Firefox or Safari on Mac).
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Try logging in to your account with your remote connected to a different computer.
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Reset your remote to factory defaults.
NOTE: Resetting your Harmony remote will erase all data, including device and activity information. You can restore the remote with information saved in your account on myharmony.com — press and hold the Off and Menu buttons for 25 seconds (don't release the buttons until you see the reboot arrow).
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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