Follow these steps if you experience disconnections or lag with your Logitech Bluetooth device.
 
Troubleshooting checklist

1. Make sure that Bluetooth is ON or enabled on your computer.
2. Make sure your Logitech product is ON.
3. Make sure that your Logitech device and computer are within close proximity of each other.
4. Try moving away from metal and other sources of wireless signal. 
   • Try moving away from:
     • Any device that could emit wireless waves: Microwave, cordless phone, baby monitor, wireless speaker, garage door opener, WiFi router
     • Computer power supplies
     • Strong WiFi signals (learn more)
     • Metal or metal wiring in the wall
5. Check the battery of your Logitech Bluetooth product. Low battery power can adversely affect connectivity and overall functionality. 
6. If your device has removable batteries, try removing and re-inserting the batteries in your device.
7. Make sure your operating system (OS) is up to date.

Advanced troubleshooting

If the problem still persists, you will need to follow specific steps based on your device OS:

Click on the link below to resolve Bluetooth wireless issues on:

• Windows
• Mac OS X

Send a feedback report to Logitech

Help us improve our products by submitting a bug report using our Logitech Options Software:

1. Open Logitech Options.
2. Click More.
3. Select the problem you see and then click Send feedback report.