The following video guides you through troubleshooting your G923/G920/G29, ranging from beginning to advanced. The timestamp for each troubleshooting step is available below for quick access.
NOTE: If you need to get the latest version of G HUB you can download it here.
00:00 Introduction
00:10 - Power
01:27 - G HUB
02:06 - Windows Controller
02:56 - Steam Support UPDATE: This step is not applicable as Steam no longer detects wheels
03:34 - Advanced - Using Windows Registry Editor
- POWER — How to identify and diagnose if the wheel is receiving the appropriate amount of power.
- G HUB and the Windows Controller — Use G HUB to validate that the wheel is properly connected to your system, and that your inputs are being received. Next, identify that the wheel is actually visible in the Windows native controller module and ensure that all of the buttons are working properly.
- Advanced - Using Windows Registry Editor — This is to help resolve Wheel and Pedal Calibration Issues and a blank test page in Windows Controller Properties. This step is considered advanced as this involves working directly within the Registry. Please double-check your work before making any changes.
The registry path for each product is as follows:
G923 XBOX | Computer\HKEY_CURRENT_USER\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\OEM\VID_046D&PID_C26E |
G923 PS | Computer\HKEY_CURRENT_USER\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\OEM\VID_046D&PID_C266 |
G29 | Computer\HKEY_CURRENT_USER\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\OEM\VID_046D&PID_C24F |
G920 | Computer\HKEY_CURRENT_USER\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\OEM\VID_046D&PID_C262 |
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Frequently Asked Questions
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