Make sure to plug the receiver in and connect the device using the charging cable. G HUB will update the firmware for both the device and LIGHTSPEED receiver simultaneously. If you update either the device or receiver without updating the other one, G HUB should prompt you to update the firmware for the other when they are both connected.

Use the following steps if you aren’t able to update the firmware on your device or receiver through G HUB at the same time.

1. Make sure your device has updated its firmware by connecting it to its charging cable and a USB port on your computer.
2. Open G HUB and click Install if you see the firmware update banner. Follow the on-screen instructions.
3. With G HUB opened, unplug and replug your LIGHTSPEED receiver into a different USB port. Follow any on-screen instructions. If you don’t see the option to install the firmware for the receiver, please follow the next steps.
   NOTE: If you're using the receiver with the adapter, please disconnect the receiver from the adapter, then plug the receiver into a USB port and connect the USB cable to the mouse/keyboard.
4. Click the gear icon to go to G HUB Settings.
   
5. Click Device Pairing Tool.
   
6. Choose the product you want to pair with (mouse or keyboard). Confirm that the receiver is detected by the Device Pairing Tool as shown in the screenshot, then continue and follow the on-screen instructions.
   
7. If this doesn’t work, please unplug and replug in your receiver to try the steps above again.

If you see the message “Updating LIGHTSPEED Receiver. Please keep it plugged in” click here.