If your doorbell isn’t connecting to your network or to HomeKit, here are a few things to try:

NOTE: Make sure your USB power adapter has at least a 2 amp output. Computer USB, wall outlet USB, and power banks may cause a pairing failure.

• Try using a different wall block or a different USB cable to power the device
• Check that your Apple device is using the latest firmware version
• Try rebooting the Apple Device
• Reboot the home network
• Attempt all pairing methods (NFC, QR scan, and manually entering the code)

If these steps do not work, you can try resetting the doorbell. Here’s how:

1. Disconnect your unit from power:
   • If your device is currently in its mount, use the included ejector tool and push it into the small circular opening on the bottom right of the device, and press firmly. Once you hear the lock release, you can then carefully remove the main unit from the mount.

     

   • If your unit is connected to a 5V 2A USB power source via a micro-USB cable, remove the USB power cable from the device.
     Keep the unit disconnected for at least 30 seconds before proceeding to the next step.
2. Press and hold down the doorbell button and while doing so, plug the USB power cable (connected to a 5V 2A power source) back into the device. DO NOT LET GO OF THE BUTTON.
   
3. Continue to hold the button as the status LED changes its colors. Let go when you see the rapid blinking magenta Status LED (nine-plus seconds after applying power).
   

You’ll know the reset is successful when you hear two beeps and the unit returns to the ready- to-pair state (the Status LED turns solid green).

NOTE: If you don’t hear the two beeps the reset was not successful — try resetting the doorbell again.