Circle View Doorbell may need to be manually reset in some troubleshooting conditions when other steps have not worked.

You can reset Circle View Doorbell in two ways:

• When it’s powered by its mount on house power
• When your unit is not currently installed at your entrance or your house electrical system does not have power, you need to reset the device. You can do this by using USB power connected to a 5V 2A power supply.

If your unit is currently powered by its mount on house power, do the following to reset the device:

1. Disconnect your unit from power — use the included ejector tool (or the end of a strong paper clip) and push it into the small circular opening on the bottom right of the device, pressing firmly. Once you hear the lock release, you can then carefully remove the main unit from the mount. Keep the unit disconnected for at least 30 seconds before proceeding to the next step.
   
2. Snap the main unit into mount while pressing down the button — start by inserting the bottom first, then follow with the top as shown.
   TIP: You will know the unit is secure in the mount when you hear two clicks (bottom and top). DO NOT LET GO OF THE BUTTON.
   
3. Continue to hold the button as the status LED changes color. Let go when you see the rapidly blinking magenta Status LED (9+ seconds after applying power).
   

You’ll know the reset is successful when you hear two beeps and the unit returns to the ready to pair state (solid green Status LED).

If you need to reset your device using USB power

1. Disconnect your unit from power.
   • If your device is currently in its mount, use the included ejector tool and push it into the small circular opening on the bottom right of the device, pressing firmly. Once you hear the lock release, you can then carefully remove the main unit from the mount.
     
   • If your unit is connected to a 5V 2A USB power source via a micro-USB cable, remove the USB power cable from the device.
     Keep the unit disconnected for at least 30 seconds before proceeding to the next step.
2. Press and hold down the doorbell button and while doing so, plug the USB power cable (connected to a 5V 2A power source) back into the device. DO NOT LET GO OF THE BUTTON.
   
3. Continue to hold the button as the status LED changes color. Let go when you see the rapidly blinking magenta Status LED (9+ seconds after applying power).
   

You’ll know the reset is successful when you hear two beeps and the unit returns to the ready-to-pair state (solid green Status LED).