Check to make sure that the headset is charged and turned on:
- Cycle the power switch from Off to On. If the headset is charged, a voice prompt will announce the amount of battery remaining.
- If there is no announcement, charge the battery for at least 15 minutes then repeat step 1.
- If no response, perform a factory reset using one of the following:
- Long press the Call Answer / End (CAE) button and the Volume button for five seconds.
1 — Call button
(answer, end, and reject calls)2 — Volume up, down
- In the Logi Tune app under Settings > About the Headset, click Factory Reset.
- Long press the Call Answer / End (CAE) button and the Volume button for five seconds.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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