If you experience that some or all the keys on Rugged Combo 4 / Touch do not work, please try the following:

Reconnect your device to the iPad and test the keyboard:

• Make sure the Smart Connector on the iPad, inside the cover, and the detachable keyboard are clean and free of debris.
• Verify that the iPad is in the case properly so that the Smart Connector aligns.
• Place the iPad to allow the Smart Connector to attach.

If the issue persists, perform a soft reset of your iPad. To perform a soft reset:

• Press and hold the power button and the home button until the iPad restarts and the Apple logo appears.
• After rebooting, confirm that your keyboard is connected to the iPad and then test it.

Make sure your iPad is up to date with the newest iPadOS. Rugged Combo 4 / Touch requires iPadOS 13.4 or later.

• Plug your iPad into power and connect to the internet with WiFi.
• Tap Settings > General > Software Update.
• Tap Download and then Install and follow the on-screen instructions.
• Once the updates are installed, the iPad will restart.
• Confirm that your keyboard has successfully connected and then test it.