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Unable to reset and add Circle View to HomeKit.




  • Official comment
    Praveen R

    Hi there,

    Thanks for reaching out and sorry to hear about your experience with our product.

    We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • Tony Simmons

    This works for me with the circle view doorbell.

    1) remove circle view doorbell from bracket
    2) plug into usb power
    3) while holding down the main button unplug the unit
    4) while holding down the main button plug the unit back in
    5) The doorbell will beep three times indicating the settings have cleared and it is now available to add to HomeKit again.

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  • soyjospe

    Hi Tony.

    I tried to replicate the steps you provided with my Logi Circle View (although mine is not the doorbell) but unfortunately it didn’t work. It still doesn’t make any sound nor is recognized by the home app.

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  • Rick Camacho

    Hi Aday, we just recently lost power due to a storm and I am having the same issue you had!!! Despite holding the back button for the 9+seconds, I never hear the beep and my device never has a green light to pair 😕.

    Did you ever get this resolved??

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  • soyjospe

    Hey @rick unfortunately no. They had to sent me a new camera and then I was able to add the new one with no problem.

    Sorry about the storm and I hope you and yours are safe!

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  • m0thr4

    To be honest, getting a replacement unit seems to be the best option anyway - I tried the instructions to reset/change WiFi settings, and my Circle 2 never connected again, despite eventually showing a green light. 

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