Unable to reset and add Circle View to HomeKit.

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soyjospe

• January 07, 2021 20:31

Due to some Wi-Fi issues, I had to change my network settings recently. As a result of that, one of my Circle cameras (Circle View) stopped working, so I removed it from HomeKit.

Unfortunately, it didn’t occur to me to check the Logi Support forums before removing it, so I couldn’t apply this solution that I found afterwards:

How do I update the Wi-Fi network associated with my Circle View Camera?

Now I’m stuck trying to reset the camera and adding it to HomeKit, but the Home app never recognizes the camera, so I don’t get past the QR code step.

Another issue that I have, is that no matter how long I press the reset button, the camera doesn’t make any ‘beep’ noise.

Any idea how to make a proper reset so that HomeKit and the camera can talk to each other?

 

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• Official comment

  

  Praveen R

  • January 19, 2021 18:24

  Hi there,

  Thanks for reaching out and sorry to hear about your experience with our product.

  We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  Tony Simmons

  • January 11, 2021 14:55

  This works for me with the circle view doorbell.

  1) remove circle view doorbell from bracket
  2) plug into usb power
  3) while holding down the main button unplug the unit
  4) while holding down the main button plug the unit back in
  5) The doorbell will beep three times indicating the settings have cleared and it is now available to add to HomeKit again.

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  soyjospe

  • January 11, 2021 22:38

  Hi Tony.

  I tried to replicate the steps you provided with my Logi Circle View (although mine is not the doorbell) but unfortunately it didn’t work. It still doesn’t make any sound nor is recognized by the home app.

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  Rick Camacho

  • October 26, 2021 03:45

  Hi Aday, we just recently lost power due to a storm and I am having the same issue you had!!! Despite holding the back button for the 9+seconds, I never hear the beep and my device never has a green light to pair 😕.

  Did you ever get this resolved??

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  soyjospe

  • October 26, 2021 12:10

  https://support.logi.com/hc/en-us/community/posts/1500000125681/comments/4411491684631

  Hey @rick unfortunately no. They had to sent me a new camera and then I was able to add the new one with no problem.

  Sorry about the storm and I hope you and yours are safe!

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  m0thr4

  • February 23, 2022 20:15

  To be honest, getting a replacement unit seems to be the best option anyway - I tried the instructions to reset/change WiFi settings, and my Circle 2 never connected again, despite eventually showing a green light. 

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