Circle 2 unable to reset after HomeKit Secure Video upgrade

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andrea.bacioccola

• December 30, 2020 08:04

Hello,

I have started using my Logitech Circle 2 camera with HomeKit Secure Video. Everything has been working well for a while. Suddenly, the camera stopped responding and now it appears completely bricked. 

I tried to reset the camera (press and hold the side button until I see the magenta/green flashing lights). However, nothing seems to happen and the camera won't reset. Next time I press the side button I am stuck in the same loop. A video similar to my issue has been posted here: https://www.youtube.com/watch?v=VQLsWqdJ17Q

According to the comments on that video many other people encountered the very same issue. 

Any idea on how to resolve this?

1

• Official comment

  

  Balaji P

  • January 07, 2021 04:23

  Hi Andrea, thanks for reaching out and sorry to hear about your experience with the Circle 2. We apologize for delay in response. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  Andreas Kruschinski

  • January 09, 2021 17:26

  Same problem. The cam shows steady green light, assume someone is watching but not me. No response after all kind of reset. And nobody is answering. 

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  coolbaluk1

  • January 14, 2021 13:16

  Any luck with solving this Andreas ?
  
  I have exactly the same issue, just contacted support.

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  andrea.bacioccola

  • January 15, 2021 19:20

  It is being investigated by the second level support. I have sent a few videos showing the issue and I am now waiting to get a feedback from the team.

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  andrea.bacioccola

  • January 15, 2021 19:22

  I think my original issue was slightly different from what Andreas described as the camera was showing no light at all. Any attempt to reset did not work

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  Andreas Kruschinski

  • January 15, 2021 21:10

  9 days ago and nothing happens. I have a bricked Circle 2 cam. I think I have to return.

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