Circle 2 unable to reset after HomeKit Secure Video upgradeAnswered
I have started using my Logitech Circle 2 camera with HomeKit Secure Video. Everything has been working well for a while. Suddenly, the camera stopped responding and now it appears completely bricked.
I tried to reset the camera (press and hold the side button until I see the magenta/green flashing lights). However, nothing seems to happen and the camera won't reset. Next time I press the side button I am stuck in the same loop. A video similar to my issue has been posted here: https://www.youtube.com/watch?v=VQLsWqdJ17Q
According to the comments on that video many other people encountered the very same issue.
Any idea on how to resolve this?
Hi Andrea, thanks for reaching out and sorry to hear about your experience with the Circle 2. We apologize for delay in response. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.Comment actions
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