Sustainability Navigation

Circle Doorbell continuously offline

Answered

Comments

3 comments

  • Official comment
    Balaji P

    Hi Glenn, thanks for reaching out and sorry to hear about your experience with the Doorbell. We apologize for delay in response. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Comment actions Permalink
  • Michael Swamp

    I found mine to be very sensitive to power levels, both on USB and on the doorbell transformer.  I tried one USB/A to microUSB cable, it wouldn't work, but it would on a thicker USB/A to microUSB cable.  Then, when I did the installation, it wouldn't work with my transformer.  I thought it was at first a Wireless issue, but I reconnected it via USB on my front porch and it ran fine. So I ordered a 24V / 40VA doorbell transformer as a replacement.  Lots of stories online about people having issues with other smart doorbells due to the transformer.

    1
    Comment actions Permalink
  • glenn arango

    I did some digging yesterday after posting and concluded the same... I have both a Logi doorbell and a Nest thermostat off the same transformer. I found a link on Logi's site re: LED status and noticed the 2x blinking white on boot meaning power insufficient but operable, which I'd observed. (I'm assuming I didn't experience this issue with the Ring I replaced since it has an on-board battery backup.) I went to Home Depot and picked up a 16V/30W and that seemed to do the trick for now (the 2x white blinking on boot is no longer there).

    0
    Comment actions Permalink

Please sign in to leave a comment.