Circle Doorbell continuously offline
Answered
Doorbell has been VERY inconsistent since purchases a week ago. It would go offline very often the 1st day/evening, turning off the LED seemed to work, then it started again a few days later. Resetting it worked for a few days, and now it is offline again. I noticed it has power but no wifi. Popped it to reboot it and noticed it is VERY hot (it is in a shaded location, no direct sunlight, no extreme temperature change).
The location has very strong wifi. It is no more than 4 ft away from an appleTV home hub, on the other side of the wall.
It's running off a 16V/10W transformer.
Defective?
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Official comment
Hi Glenn, thanks for reaching out and sorry to hear about your experience with the Doorbell. We apologize for delay in response. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.
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I found mine to be very sensitive to power levels, both on USB and on the doorbell transformer. I tried one USB/A to microUSB cable, it wouldn't work, but it would on a thicker USB/A to microUSB cable. Then, when I did the installation, it wouldn't work with my transformer. I thought it was at first a Wireless issue, but I reconnected it via USB on my front porch and it ran fine. So I ordered a 24V / 40VA doorbell transformer as a replacement. Lots of stories online about people having issues with other smart doorbells due to the transformer.
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I did some digging yesterday after posting and concluded the same... I have both a Logi doorbell and a Nest thermostat off the same transformer. I found a link on Logi's site re: LED status and noticed the 2x blinking white on boot meaning power insufficient but operable, which I'd observed. (I'm assuming I didn't experience this issue with the Ring I replaced since it has an on-board battery backup.) I went to Home Depot and picked up a 16V/30W and that seemed to do the trick for now (the 2x white blinking on boot is no longer there).
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