Circle View Camera no response when phone leaves home network
Answered
I have one Circle View Camera at home. I have recently ran into an issue where when my (Does not do it for my wife's phone) phone disconnects from my home network, about 25 mins later I get a notification that my Cirlce View Camera is offline. Then when I go into Homekit, it says my camera is not responding. My dual band router is set up to have two separate bands. A 2.4 and a 5ghz band. I have two AppleTVs one is on our 2.4ghz Wifi and the other is on our 5ghz (this is a 4k AppleTv). I have read the issues other people are having and tried to correct my set up going off of those. But I do not see a clear cut solution. I am willing to try different approaches before returning it, but it cutting out when my phone leaves the house defeats the purpose of a camera.
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Official comment
Hi there, thanks for sharing the case details. We have escalated the info over to our Support Team and they will follow up on as soon as possible. Let us know if you have any questions in the meantime as the conversation gets going via email or in the future as the team gets in contact.
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