Using Capture with 2 webcams
Answered
I have both the Logitech Webcam Pro 9000 and the C922 Streaming Webcam.
I would like to switch between them at will while using them in various video apps like skype, zoom, etc. Typically I use SPLITCAM and assign v1 to one and v2 to the other. However, upon being coerced into installing CAPTURE, I can no longer access the older WebCam Pro 9000.
If I uninstall CAPTURE and install the previous Logitech Drivers I get the error that I am using Windows Drivers and the cameras both mess up every once in a while.
How do I fix this problem? I should be able to access both webcams from the Capture software.
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Official comment
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The problem is not with the old webcam because it was working perfectly before I installed your new drivers. That means that YOUR SOFTWARE broke the functionality that your old software provided. If you are going to force someone to update drivers, you should be responsible for ensuring that you don't break people's existing systems. If you are incapable of doing so, you should at least allow users to return to the old drivers that worked.
Support literally told me that because the WebCam Pro 9000 is old and is only rated for Windows Vista, it won't work in Windows 10. Which is absolutely and totally inaccurate and cheap way to hide from taking responsibility for the fact that your new software is terrible and rendered my other webcam obsolete, not Windows.And the thing is that it takes so long to get a response from Logitech that I eventually gave up as I have with my 6 Logitech keyboards (drivers and software don't work), the three previous Logitech Webcam 920's I have owned, the 6 mice that I own. After such abysmal support from Logitech, you learn to just look elsewhere for help.
I would really like to provide customer testimonial but I'm afraid it's a lot like pissing yourself in a dark colored suit: You feel all warm but nobody notices Your customer surveys are "Support Theater" at best. I will, however, be reviewing all of the products that I have and pointing out the terrible support, the messed up driver update policies, and the complete dismay I feel for having to use Logitech hardware. I will post my explicit review on every tech site possible.
If there was a single competitor, I would leave and never look back. I'd even pay more money to someone else just to be done with Logitech.
Sorry for my tone, but it just really is shameful to be the best in the market and the worst at the exact same time. Worst support, worst software, but best hardware. How does that happen besides gross incompetence at some level?
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