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Don’t have enough power for doorbell??

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9 comments

  • Official comment
    Praveen R

    Hi there,

    Thanks for reaching out and sorry to hear about your experience with our product.

    We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • Nabil AlSoufi

    Which light do you mean, the little dot or the circle?

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  • Philip Lindsay

    Looks like your 1A adapter is not providing enough current.

    24V voltage is OK but 1A is not enough.

    It's analogous to water pressue. Voltage is the water pressure and current is the pipe diameter. You have enough pressure but the pipe is too narrow to allow enough water (electricity) through.

    I'd try a 24V adapter with a higher ampage.

     

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  • Andy Hui

    As door bell support from 10VA - 24VA, and my 24V 1A adapter needs to be below 500mA to get it below 10VA on doorbell, so it doesn’t seems like the case. May I know the voltage and current on your adapter? Thx a lot.

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  • Andy Hui

    @Nabil. That little dot on top of circle.

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  • Andy Hui

    I just tested the current on the doorbell stand, and it has around 600-700mA, so even 24V 600mA, which still has 14VA power to supply the doorbell, so I really have no idea why the doorbell still giving me signal of having not enough power from the supply to let it operate!?

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  • Andy Hui

    I just tested again and connected the power directly without any extended cord and doorbell stand, and my 24V 1A new adapter still do not have enough power to operate the doorbell, which according to the fast flashing white led signal on the doorbell. The measurement directly from the adapter is 24V 700mA that is around 17VA. It’s larger than the 10VA minimum requirement. Thanks.

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  • John Haydon

    Mine would not work with a 16V 30VA transformer. After bypassing the traditional doorbell, it worked.

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  • Andy Hui

    @John: I thought anything larger than 24VA would burn the doorbell?

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