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Pink tint on circle view

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5 comments

  • Official comment
    Praveen R

    Hi there, thanks for following up on your case. We'd love to keep the conversation going directly with the Support Team. The team has reviewed your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • Richard Bennion

    Was there a resolution to this? My Circle View did the exact same thing. Thx.

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  • Tree Dono

    No unfortunately.  I have had several emails with Logi Support who I can only say are absolutely hopeless.    Each email was responded to by different people. One who said they would resolve the issue and talk internally to find a resolution. The email following said the resolution was to adjust the camera. Endless emails with little help just excuses. I have three original logi circle cameras, one logi circle and have no issues with them. They are great. Not only do I have a pink tint on the circle view it’s almost impossible to get it to record even having to buy Apple TV and pay for iCloud subscription.  So not impressive.

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  • Richard Bennion

    I have two circles, one circle view and the new new doorbell.

    This happened right after a power cut on my circle view...all the others were fine.

    So I did some research after I made that comment. First of all the pink tint is the because night mode (IR vision) is stuck on. It's supposed to come on at night and go off during the day. Pink tint means it stuck on. It is a problem with many webcam vendors, not just Logitech.

    So I tried some of the suggestions from other webcam vendors and I got it to work an hour ago.

    First thing I tried was toggling night mode on and off several times. That did not work at first, but after I did the night mode toggle I restarted (unplugged and plugged back in) the thing and bam, it's back to normal.

    Someone else was able to fix it after all else failed by waving a strong magnet in front of the camera (they had a reason that was over my head). They then restarted the camera and it was back to normal.

    I use my cameras through Apple HomeKit and Secure Video so I toggled from there. But you can also do that in the Logitech app in the settings of the camera. Just try to turn it off and on a few times, restart and see what happens.

    Let me know how it goes...

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  • Tree Dono

    Many thanks for that. I was tempted to return it and buy a different camera but having purchased the Apple TV specially to record I have just received a replacement. No thanks to Logitech though. Now I just need tips on how to get it to record. Any advice?

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