Logitech Circle Doorbell Ring Notifications Not Being Sent to my iPhone

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Christopher Murphy

• February 01, 2021 18:42

So I’m having issues with getting the doorbell notifications sent to my phone. Everyone else in the home family gets the push notification immediately when the doorbell button is pushed except me. I’ve checked the notifications section in the doorbell configuration and they are all set identically. Anyone know what may be the culprit? It’s very frustrating to not have this basic feature work, and only for me. All other functions seem to work. If I turn on activity notifications it’ll send me notifications when it detects a person, etc, but it still doesn’t send me a notification when the button is pushed, even though I have that toggle turned on.

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• Official comment

  

  Praveen R

  • February 03, 2021 06:51

  Hi there, thanks for following up on your case. We'd love to keep the conversation going directly with the Support Team. The team has reviewed your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

  Regards,

  Praveen

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  William Woodson

  • February 07, 2021 01:22

  My wife is having the same issue, I get notifications, but she does no.

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  William Woodson

  • February 07, 2021 06:33

  never mind, figured out the issue.  Posting it here in case other people search to actually find an answer.

  even though the person's phone has notifications all set correctly, they may not get notifications if the the home share for that user is only set to stream cameras, once I changed that user's share permission to stream and record, she could get notifications and see past recorded events.

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